FAQ's

1. How long are shipping times?

Your products will ship within two-five Business Days of you placing your order, and then takes an addition seven to 14 Business Days to reach your doorstep. Each product at Pistol & Daisy Co. has an estimated delivery time you can find in the product description. 

2. What is your return policy?

We have a 15-day return policy, which means you have 30 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. To start a return, you can contact us at info@pistoldaisyco.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. 

 

3. Can I cancel my order? 

Cancellations are possible if you don't receive your package within the timeframe specified for each individual product. Sometimes orders get sent out before we can process the cancellation. Please contact us at info@pistoldaisyco.com

 

4. What happens if I receive the wrong item?

If there is an issue with your order -- if it's the wrong size, wrong color, defective, or otherwise not exactly what you wanted -- then, simply notify us and we'll give you a refund or in-store credit (if preferred). After contacting us, via email at info@pistoldaisyco.com, we will send you a return shipping label and get you the product you wanted. 

 

5. Do you offer exchanges?

Please note that we only offer Exchanges for the same item in a different size, if available. Once we receive your Exchange Request, we will begin processing your order.

Please allow 3-6 business days for the Exchange Request to be processed and shipped.

Once your Exchange has shipped, you will receive an email with tracking and your Exchange will arrive to you within 2-3 business days once shipped. 

 

6. What happens if my package is stolen?

Pistol and Daisy Co. is not responsible for lost or stolen packages. If your package arrives damaged, you must let us know within 24 hours of receiving the item. Please confirm your address before submitting your order.